Return and Refund Policy
Sixty nights.
Then keep it either way.
A trial you can only use by not using the product isn't a trial. Sleep on it properly, both sides, and then decide.
One email. That's it.
Email us
Send your order number to hello@onyxlyy.com and say you'd like a refund. A reason is welcome but optional.
We approve it
No forms, no returns portal, no approval queue. Usually the same working day.
Keep the pillow
Pass it to a friend or a local shelter. Your refund doesn't depend on it and we don't ask for proof.
Posting a pillow across an ocean helps nobody
Return shipping on something this size costs more than the pillow, and used bedding can't be resold anyway. So we'd rather you gave it to someone who needs it than paid a courier to move it into a bin.
Applies to orders of up to three pillows. Larger or wholesale orders, just ask and we'll work something out.
Everything else
Do I need the original packaging?
No. There's no unused condition, no original-packaging requirement, and no inspection. Sleep on it for fifty-nine nights and change your mind on the sixtieth if you like.
It arrived damaged or it's the wrong item
Email us within 14 days with a photo. Replacement or full refund, whichever you'd rather. You keep the original, nothing to return, nothing to pay.
How long until the money lands?
We issue it within two business days of approving. Your bank then takes another five to ten to post it. If it's been longer than ten, email us and we'll send the transaction reference to give them.
Can I exchange instead?
We don't run a formal exchange process — refunding you and letting you reorder is faster than holding your money while a swap is arranged.
I bought a two-pack and only want to keep one
Tell us and we'll refund that portion pro rata. You don't have to return either.
Can I cancel before it ships?
Yes, any time before dispatch — usually within one business day of ordering. After that the 60-night trial takes over.
What about my statutory rights?
Untouched. UK and EU customers keep the 14-day right to cancel, and Australian customers keep their consumer guarantees. Ours is longer, so in practice you'll use ours — but the legal minimum is always there.
Is there any catch?
One, and it's rare: we'll decline in cases of clear abuse — deliberate damage, orders bought for resale, or repeated keep-it refunds from the same address. If that ever came up we'd explain why rather than just refusing.
Send us your order number
Tell us you'd like a refund. That's the whole process.
hello@onyxlyy.com