About Us

Our story

We started because
the pillow was wrong.

Not the mattress. Not the room. Not the eight hours. The pillow.

Five chapters, no invented ones.

01

Pillows are sold by feel, not fit

Walk into any shop and you'll be asked whether you want soft, medium or firm. Nobody asks how wide your shoulders are — which is the one measurement that decides whether your neck is supported or suspended.

That's why people cycle through five pillows and conclude they're just bad sleepers.

02

The number that actually matters

On your side, the gap between your ear and the mattress is roughly the width of your shoulder. Fill it correctly and your spine stays neutral. Get it wrong by a couple of centimetres and your muscles hold the difference all night.

Most people sit between 12 and 15 centimetres.
One fixed height can't serve both ends of that.

03

So we shipped two heights, not one

One moulded piece with a taller contour on one face and a lower one on the other. Turn it over and the loft changes from 14.7 to 12 centimetres. No zips, no removable inserts, nothing to lose in a drawer.

The recessed wings came from the same logic — side sleepers need somewhere for the lower arm to go, or the shoulder ends up carrying the head.

04

Sixty nights, because five isn't enough

Your neck has spent years adapting to the wrong angle. The correct one feels strange before it feels good, and most people give up somewhere around night three.

So the trial runs sixty nights. If it isn't right we refund you and ask you to pass the pillow on locally rather than post it back. Return shipping helps nobody.

05

What we don't do

We don't claim a clinical study we didn't run. We don't display press logos from magazines that have never mentioned us, or award badges we invented. We don't tell you a pillow treats sleep apnea, because that's a diagnosed medical condition and a pillow isn't a treatment.

Every number on this site is a measurement or a policy.
If we can't show you where it came from, it isn't here.

How we work

Three commitments

60

Nights to decide

Full refund inside sixty nights, and you keep the pillow.

24h

To dispatch

Out of the warehouse the next working day, tracked.

4h

To reply

A person answers, Monday to Friday.

Keep in touch

Questions before you buy?

Ask us anything — including whether this pillow is wrong for you. We'd rather talk you out of it than process a return.

hello@onyxlyy.com

Average reply time — under four hours Monday to Friday Founded by [EDIT: name] in [EDIT: city], [EDIT: year]